Frequently Asked Questions

What is Lambuti’s return policy?
You can return your purchase within 30 days for a full refund, no questions asked. Items must be in their original condition and packaging. For assistance, contact us at support@lambuti.com or text us.

How do exchanges work?
We don't offer direct exchanges since our products are made to order. However, if you need a different size or style, reach out to our support team via email or text, and we’ll do our best to find a solution that works for you. Items must be unworn and in their original condition.

How do I initiate a return?
To start a return, contact us at support@lambuti.com or text us, and we’ll provide return instructions. Once we receive the item and confirm it's in original condition, we’ll process your refund within 5-7 business days.

Are refunds available for made-to-order items?
Made-to-order items are eligible for refunds only if they arrive damaged or defective. Please contact us within 7 days of receiving your order, and we’ll take care of it.

 What does 'made-to-order' mean?
'Made-to-order' means we craft each piece specifically for you after your order is placed, reducing waste and ensuring better quality control. Production takes 7-10 days before shipping.

How long does shipping take?
Once your item is made, we offer free shipping within the contiguous US, with delivery typically taking 3-5 business days. International shipping times and fees depend on your location.

Do you offer free shipping?
Yes, we provide free shipping for all orders within the contiguous United States.

What kind of leather do you use?
We use eco-friendly, vegetable-tanned calfskin for our shoes and accessories, and durable cowhide for our handbags. Our leather is sourced from ethical tanneries committed to high production standards.

 Are your materials sustainably sourced?
Yes, we work with suppliers who are committed to responsible water usage, chemical safety, and waste management, ensuring sustainable practices from start to finish.

How can I track my order?
After your order ships, we’ll email and text you a tracking number so you can follow its progress.

What if my order arrives damaged?
If your order arrives damaged, contact us immediately at support@lambuti.com or via text with photos of the issue. We’ll arrange a replacement or refund.

How can I get help with sizing?
If you're unsure about sizing, please reach out to our support team at support@lambuti.com or text us, and we’ll gladly assist you in finding the right fit.

Do you offer custom orders?
Yes, we offer custom orders! Simply email us with a photo of your desired design, and we'll be happy to discuss the details.

Is there a warranty on Lambuti products?
Yes, all our products come with a one-year warranty. If you encounter any defects during this time, we’ll repair or replace the item at no extra cost.